Hotel Victoria is seeking a Front Office Manager with service, guest relations, and team building in their DNA. With us, everything revolves around the guests – their well-being is always at the center. From the very first “welcome in!” to the last “thank you for staying with us,” our guests should feel seen, heard, and valued. Now we need you to lead the reception team that makes this possible.

What do we offer?

With us, you’ll join a fast-paced workplace in a creative environment within the luxury segment. This is a unique opportunity for personal and professional growth, and a chance to help define what it means to deliver exceptional service in a luxurious atmosphere.

Who are we looking for?

We imagine you are someone who knows how to motivate and create team spirit among your employees. You are structured with strong organizational skills, yet flexible enough to handle the unexpected with ease. You radiate confidence, professionalism, and generosity. You have experience from reception, reservations, and/or the hotel industry, and you are fluent in both English and a Scandinavian language.

Most importantly: you are genuinely passionate about creating experiences that make guests want to book their next stay before they’ve even checked out!

What will you be working with?

• Daily management of the front desk

• Ensuring smooth reception operations – from routines to special requests

• Building a team that delivers world-class quality and service

• Creating memorable welcomes and farewells for our guests

• Maintaining focus on sales, upselling, service, and quality to achieve great results

• Having full control over budgets, schedules, and standards

• Personnel responsibility

We are also looking for someone who…

• Is structured, independent, and has a high work capacity

• Has strong collaboration skills and a proactive mindset

• Brings a positive attitude and genuine joy to the workplace

• Has excellent organizational abilities

• Has previous leadership experience

• Knows how to motivate and inspire employees

• Is service-minded, flexible, and thrives in a high-paced environment

• Loves new challenges and doesn’t give up until the goal is reached

• Is fluent in a Scandinavian language and English, both written and spoken

Vi kan tilby 

• Varied and dynamic tasks

• An exciting and diverse role in a positive and social work environment

• Great development opportunities within HEIMR Collection

• An inclusive and ambitious workplace with plenty of room for ideas

• An innovative and growing company with big ambitions

Working hours follow a shift schedule. The right candidate will have significant opportunities to influence their own workday and develop the role further.

We love people who dare to take initiative, are eager to learn, and won’t stop until the goal is achieved. Diversity and variety in experiences, backgrounds, and ideas make us stronger – so everyone who feels they are a good fit for the role is warmly encouraged to apply.